Side-by-side comparison of two waiting rooms: on the left, a clinical room with rows of blue plastic chairs and a bulletin board; on the right, a warm, inviting space with soft fabric seating, natural light, and patient-friendly posters.

Health communication

Redesigning the waiting room: Quiet spaces that teach

Quiet, thoughtful waiting rooms can ease uncertainty and help people feel grounded before care even begins.

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Woman sitting alone in a waiting room holding a clipboard.

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